Effective Date: 04/04/24
Genesys Chat (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application, website, or services (collectively, “Services”).
1. Information We Collect
We collect only the data necessary to provide and improve our Services. This includes:
1.1 Information You Provide Directly
- Account Information: Username when creating an account.
- Messages & Media: All messages, photos, videos, and files are stored locally on your device and are not accessible to us.
- Support Requests: If you contact customer support, we may collect details about your inquiry.
1.2 Automatically Collected Information
- Device Information: Device model, operating system, and app version for troubleshooting and analytics.
- Usage Data: Non-identifiable information about app usage, such as feature interactions.
2. How We Use Your Information
We use the data we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To enhance your user experience.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and enforce our Terms of Service.
3. Data Storage & Security
- Local Storage: All messages, calls, and shared media are stored locally on your device, ensuring maximum privacy. We do not store your content on our servers.
- Encryption: All messages, calls, and shared media are end-to-end encrypted to ensure that only you and your intended recipients can access them.
- Data Access: We never access, sell, or share your private communications.
4. Sharing Your Information
We do not sell, rent, or share your personal data with third parties, except in the following cases:
- Legal Compliance: If required by law or to respond to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access Your Data: Request details about the data we hold about you.
- Delete Your Data: Request the deletion of your personal data, except where retention is required by law.
- Restrict Processing: Limit how your data is processed.
- Portability: Request a copy of your data in a portable format. To exercise your rights, please contact us at [Insert Contact Email].
6. Cookies and Tracking Technologies
Our website may use cookies to enhance your experience. These cookies do not track your personal messages or media. You can disable cookies in your browser settings.
7. Children’s Privacy
Genesys Chat is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.
8. International Data Transfers
If you are accessing Genesys Chat from outside [Insert Country], your data may be transferred to and processed in [Insert Country], where data protection laws may differ from your location.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify users of significant updates by posting the updated Privacy Policy on our website or app. Please review this page periodically for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: contact@genesyschat.com